Privacy Policy
Last Updated: January 8, 2026
Introduction
At ALYAI, we understand that your mental health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mobile application and services. We are committed to maintaining the highest standards of privacy and security to protect your personal and health-related data.
By using ALYAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
When you create an account, we collect basic information such as your name, email address, date of birth, and profile preferences. This information helps us personalize your experience and communicate with you about your account.
Health and Wellness Data
ALYAI collects mental health-related information that you voluntarily provide, including mood check-ins, emotional states, journal entries, meditation session data, sleep patterns, stress levels, and responses to mental health assessments. This data is essential for providing personalized mental health support and tracking your progress over time.
Usage Information
We automatically collect information about how you interact with our app, including features used, session duration, navigation patterns, device information (type, operating system, unique device identifiers), and app performance data. This helps us improve our services and user experience.
Communication Data
When you communicate with our AI companion or customer support, we collect and store these interactions to provide support, improve our AI models, and ensure quality of service.
How We Use Your Information
We use the information we collect to provide, maintain, and improve ALYAI's mental health services. Specifically, we use your data to provide personalized mental health support and recommendations, track your emotional wellbeing and progress over time, deliver guided meditation and mindfulness content tailored to your needs, generate insights about your mental health patterns, send you reminders and notifications about check-ins and sessions, respond to your questions and support requests, improve our AI algorithms and app functionality, conduct research to advance mental health support (only with aggregated, de-identified data), and ensure the security and integrity of our services.
We do not use your personal health information for advertising purposes or sell it to third parties.
Data Security
We implement industry-standard security measures to protect your personal and health information. Our security practices include end-to-end encryption for sensitive health data, secure data storage with encryption at rest, regular security audits and vulnerability assessments, strict access controls limiting employee access to personal data, secure authentication protocols, and regular backups to prevent data loss.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
With Your Consent: We may share information when you explicitly authorize us to do so, such as when you choose to share progress reports with a healthcare provider.
Service Providers: We work with trusted third-party service providers who assist us in operating our app, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements: We may disclose information if required by law, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
Your Rights and Choices
You have important rights regarding your personal information:
Access and Portability: You can access your personal data and request a copy in a portable format through your account settings or by contacting us.
Correction: You can update or correct your personal information at any time through your account settings.
Deletion: You can request deletion of your account and personal data. Note that some information may be retained for legal or legitimate business purposes.
Opt-Out: You can opt out of promotional communications by following the unsubscribe instructions in emails or adjusting notification settings in the app.
Data Restriction: You can request that we limit how we use your data in certain circumstances.
Children's Privacy
ALYAI is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using ALYAI, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this policy.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes. Aggregated, de-identified data may be retained indefinitely for research and service improvement.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of ALYAI after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: ALYAI Privacy Team, 123 Mental Health Way, San Francisco, CA 94102
Response Time: We aim to respond to all privacy inquiries within 30 days.
Important Note About HIPAA
ALYAI is a wellness and mental health support application. We are not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and our services are not intended to replace professional medical advice, diagnosis, or treatment. If you are in crisis or need immediate medical attention, please contact emergency services or a mental health crisis hotline immediately.